Denis Crnkovic

DENDY Digital

Marienburger Str. 8

84478 Waldkraiburg

Germany

 

Scope

 

1.1. These General Terms and Conditions (GTC) apply to all contracts, deliveries, and other services provided by DENDY Digital (hereinafter referred to as “Provider”) to customers (hereinafter referred to as “Customer”).

 

1.2. Deviating or supplementary terms and conditions of the Customer shall only become part of the contract if the Provider has expressly agreed to their validity in writing.

 

1.3. These GTC also apply to all future business relationships, even if they are not expressly agreed upon again.

 

Contract Conclusion

 

2.1. The contract is concluded upon the Customer’s acceptance of the offer provided by the Provider.

 

2.2. By placing an order, the Customer agrees to these GTC.

 

2.3. The Provider’s offers are non-binding and subject to change unless explicitly marked as binding.

 

Services of the Provider

 

3.1. The Provider offers services in strategy, branding, visual design, social media management, content creation, photography, videography, and digital solutions.

 

3.2. The exact scope of services is determined by the individual offer or service description.

 

3.3. The Provider reserves the right to have services performed by qualified third parties.

 

Customer’s Duties of Cooperation

 

4.1. The Customer shall provide the Provider with all necessary documents, information, and content in a timely manner for service execution.

 

4.2. The Customer ensures that the provided content does not violate third-party rights.

 

4.3. Delays or additional costs arising from inadequate cooperation by the Customer shall be borne by the Customer.

 

Compensation and Payment Terms

 

5.1. The compensation is based on the respective offer and is payable within 14 days from invoice issuance, unless otherwise agreed, without any deduction.

 

5.2. All prices are exclusive of applicable statutory VAT.

 

5.3. In case of payment default, the Provider is entitled to charge default interest of 5 percentage points above the applicable base rate.

 

5.4. The Provider reserves the right to request an advance payment of up to 50% of the total order value for extensive projects.

 

Change in Scope of Services

 

6.1. Customer’s change requests after contract conclusion require a written agreement.

 

6.2. The Provider is entitled to charge the Customer separately for additional costs arising from change requests.

 

Usage Rights

 

7.1. The Customer receives the usage rights to the created works within the agreed scope upon full payment of the agreed compensation.

 

7.2. The transfer of usage rights to third parties requires the written consent of the Provider.

 

7.3. The Provider reserves the right to use the created works for reference purposes unless the Customer expressly objects in writing.

 

Warranty

 

8.1. The Provider warrants that the services rendered comply with contractual agreements.

 

8.2. The Customer must report defects in writing without delay. The Provider has the right to remedy defects within a reasonable period.

 

8.3. Further claims by the Customer, especially claims for damages, are excluded unless they result from intentional misconduct or gross negligence by the Provider.

 

Liability

 

9.1. The Provider is fully liable for intent and gross negligence.

 

9.2. In cases of slight negligence, the Provider is only liable for damages resulting from injury to life, body, or health, as well as for breaches of essential contractual obligations (cardinal obligations).

 

9.3. Liability is limited to the foreseeable, typical contractual damage.

 

Confidentiality

 

10.1. Both parties commit to maintaining confidentiality regarding all confidential information disclosed during cooperation and not to share it with third parties.

 

10.2. This obligation remains in effect even after the termination of the contractual relationship.

 

Termination

 

11.1. Contracts may be terminated in writing by either party with a 14-day notice period at the end of the month unless otherwise agreed.

 

11.2. Services already provided must be compensated in any case.

 

Final Provisions

 

12.1. The law of the Federal Republic of Germany applies.

 

12.2. The place of jurisdiction is Waldkraiburg, provided the Customer is a merchant, a legal entity under public law, or a special public fund.

 

12.3. Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected